Sample and Returns Policy
Evaluation Samples

Issue & Return Policy for “Business to Business” Transactions
Here at Aspects, we very much appreciate the need, on occasion, to supply you with garment samples for evaluation and sizing, and we are delighted to be able to work with you in these requests. In order to help us maintain our competitive advantage to you, we ask for your co operation, consideration and understanding in our handling of this costly process. As you will understand, it is necessary to control the issue, return and credit, of these items in the most fair and efficient method possible for our mutual benefit.

Garment Samples
Colours: Please accept we may not be able to supply the exact colour option in all variations, but we will wherever possible endeavour to supply colour swatches or shade cards.
Size: Please request an “in between” size in preference to having all sizes you think you may need. e.g. a small and large will perhaps help determine where a medium and extra large is needed.
Quantity: For garment/fabric evaluation please select just one garment per style.

Holding Period
Evaluation time: Our experience shows a period of up to 7 days is usually sufficient to conduct a full and fair appraisal. Thereafter, we request prompt return (unless you wish to retain and purchase), and to be with us within 14 days of our despatch date to you.
Extension period: Should you consider it essential to retain the garment(s) for a longer period (e.g. unexpected personnel absence) we would like to know. We request you make a formal request to extend the evaluation period, to which we will give fair consideration, and will normally agree a later date with you.
Period Expiry: Unless we have received an extension request within our 7 day evaluation period, and we have not received the garment(s)/samples in return within 14 days, we will deem your acceptance of the goods for purchase and retention, and refund entitlement options, to have expired.

Exchanges
As long as your evaluation samples have been requested and returned in consideration of our guideline requests above, we will of course accept evaluation and sizing samples for exchange and return. There will however be a “refundable” exchange; or a “chargeable” return fee, as detailed below.

Return of evaluation samples
Please be aware garments CANNOT be accepted for return if:
i Embellished, with embroidery, print, transfer, or other decoration.
ii Not in original packaging (within reason).
iii Dirty, badly creased or a condition where they have not been given due care.
iv Worn, washed or showing evidence of usage, marked or smudged with make up, or with evidence of perfume, aftershave or body aromas.
v Exceed our reasonable return option period

Return of clearance offer products
i) All clearance offer products garments are supplied on a non returnable basis.

Costs – for carriage
Cost of carriage is an addition, will be charged, but may be refundable against your confirmed order.
Cost of return will be at your expense, in full.

Costs – for supply, exchange, return and handling
An Administration Fee of £20.00 (ex. vat) per issue. Refundable, against your confirmed order
Exchange/Return Fee of £3.50 per garment (ex vat). Refundable where your order value per style, is of an equivalent or higher value, than the issued value per style.
Garments of styles not used in your order may be charged an Exchange/Return fee
Carriage and VAT (where applicable), is an additional cost.

Invoice
It is policy to Invoice as for a normal supply and at a price that is indicative for the sample order volume.
For a current credit account customer we shall supply in accordance with our normal Invoicing procedure.
For a non current credit account customer we will require payment prior to release of goods.

Payment
We recommend/propose you make payment by debit/credit, or business purchasing card; by electronic transfer or by other agreed alternative payment method, to help speed supply to you.